We would love to have you but in case your plans change, our simple cancellation
process makes sure you receive a quick confirmation and fast refunds.
We do not charge cancellation fees for bookings cancelled before 12 noon (local hotel time) 15 days from the date of arrival. However, for reservations cancelled (late cancellation) within 15 days of arrival, post 12 noon (local hotel time) or in case of a non-arrival on the date of check-in, the total stay charges in full or equivalent to the deposit made (whichever is higher) will be levied.
Exclusive buyouts or group reservation are subject to 50% cancellation charges if cancelled between 60 to 30 days from the date of arrival and 100% of the total charges if cancelled within 30 days from the date of arrival.
Cancellation policy during black-out period
20th December to 5th January - no cancellation charge if cancelled before 90 days from the date of arrival, thereafter total stay in full or 100% deposit will be charged.
Cancellations during the stay
In case you decide to shorten your booking post the check-in date, you will be charged
for the entire stay for which the reservation was originally made for.
REFUND POLICY
In case of a reservation cancelled outside the 15 day period from the date of arrival, the
refund will be processed within 15 working days from the date of receipt of bank
account details from the customer.(not valid for black-out period)
Credit card transaction or processing fee if any will be deducted from the refund.
Refund will be processed in local currency only.
Refund for late cancellations
No refund will be processed for late cancellations (cancellations received within 15
days from the arrival date) or for the no-shows on the date of arrival in any case
whatsoever.
